Installation 4: Troubleshooting

Troubleshooting

View our printable LED instruction guide.

Fig. 7- Overall dimensions for 12VDC, 20 Watt, Class2 Power Supply (LP 1020-12)

Fig. 7- Overall dimensions for 12VDC, 20 Watt, Class2 Power Supply (LP 1020-12)

Fig. 8- Overall dimensions for 12VDC, 40Watt, Class2 Power Supply (LP1040-12)

Fig. 8- Overall dimensions for 12VDC, 40Watt, Class2 Power Supply (LP1040-12)

Fig. 8- Overall dimensions for 12VDC, 60Watt, Class2 Power Supply (LP1060-12)

Fig. 8- Overall dimensions for 12VDC, 60Watt, Class2 Power Supply (LP1060-12)

Trouble Shooting Guide

Entire sign or leg with LED modules does not light after complete installation.

Check the connection from the power supply to the first LED module. Make sure the polarity of the connections made at the power supply lead and any jumper wire is correct.

Still does not light.

Using a volt meter check the output of the power supply. The output voltage should be 12.0VDC + or - 0.5VDC. If there is no output voltage, have a licensed electrician check the input voltage. Make sure the power supply is hooked up correctly and getting primary power. If the power supply is hooked up correctly and getting primary power and there is still no output voltage, replace the power supply with a new one.

The beginning of an LED module led lights up, but the entire leg does not light or lights intermittenly.

The primary cause of a portion of an LED module leg not lighting or lighting intermittenly is a bad connection between the modules that light and the modules that don't light. Check this connection.

One LED module does not light, but all others in the leg light.

LED modules are designed so if one module fails, it will not cause the entire sign or leg to go out. If one LED module is not lighting, but all others in the leg are lighting, replace the module with a new one.